I get asked this all the time. Don’t feel bad or think that your antivirus software is not working. The problem is that antivirus software does not stop all viruses. Another problem is that most people don’t know how to use their antivirus software or they dont know how to update it with the latest virus files so it can catch all the new stuff. If you don’t have an antivirus program, there are many very good FREE ones out there. Go to #1 below and start reading. If you do have antivirus software, jump down to #2 below.
1. I don’t have an anti-virus program and I don’t want to run to the store and pay for one.
You are my kind of people, why buy something that is available for free? There are two very good FREE anti-virus programs out there, they are AVG and Avast and they can be downloaded on the companies website. Just do a Googlesearch for “free avg” or “free avast” and you should find them. You can download and install either of these programs totally free. Once you install them, you simply scan your computer, delete the viruses it finds, restart and scan again. I always recommend two or three scans just to be sure you cleaned all the virus out. If you have never installed or updated an anti-virus program and you have doubts about your ability, check out the ones listed on my website below. I created some nice videos to show you how easy it is to install, update and run the scanner on the two programs listed above. You can check the videos on YouTube or again on my website from the link below.
2. I have an anti-virus program, now what?
Is your anti-virus program updated? New viruses come out all the time and you will need to be sure your anti-virus has the most recent files to help it find what you are infected with. If you check around on the menu bar of your anti-virus program you should be able to find an option to update it. One you update the software run a scan or two and see if it can remove the virus. If you got your anti-virus program free with your computer or a friend gave you a CD he had to install it, you could have gotten a trial version that is only good for 90 days. If this is the case, the program will not update and probably has not been updated in a long time. I would recommend you remove this program and then go to option #1 above and install a free version.